Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Waypoint website, dashboard, and related services (together, the “Service”). By using the Service you agree to these Terms. If you do not agree, please do not use the Service.

1. Who we are

The Service is operated by Waypoint Africa (“Waypoint”, “we”, “us”, or “our”), based in South Africa. You can reach us at hello@waypointafrica.com.

2. What the service is

Waypoint is a marketing and yield analytics dashboard for independent hotels, lodges, and guesthouses. The Service brings together revenue, marketing, and channel data — including data you choose to connect from third-party services such as Google Analytics, Google Search Console, NightsBridge, and SiteMinder — so you can see how your property is performing.

3. Accounts and access

• You must provide accurate information when you request access or create an account, and keep that information up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You may only connect third-party accounts (e.g. Google Analytics, Google Search Console, property management systems) that you are authorised to connect.
• You must not misuse the Service — including by attempting to access it in a way not permitted by these Terms, interfering with its operation, or using it to violate any applicable law.

4. Your data

You retain ownership of the data you upload or connect to Waypoint. You grant Waypoint a limited licence to process that data solely to operate and improve the Service for you, as described in our Privacy Policy.

5. Fees

Where the Service is offered on a paid basis, applicable fees, billing cycle, and payment terms will be set out at sign-up or in a separate order. During any early-access or free period, we may change or discontinue features at our discretion.

6. No warranty

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Waypoint disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that the data displayed will always be accurate or complete.

7. Limitation of liability

To the maximum extent permitted by law, Waypoint and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or in connection with your use of the Service. Our aggregate liability for any claim arising out of these Terms is limited to the fees you paid to Waypoint in the twelve months preceding the event giving rise to the claim, or ZAR 1,000, whichever is greater.

8. Suspension and termination

We may suspend or terminate your access to the Service if you breach these Terms or if we are required to do so by law. You may close your account at any time by emailing support@waypointafrica.com. Once your account is closed we will delete your data as described in our Privacy Policy.

9. Changes to the service or these terms

We may change the Service or these Terms from time to time. If a change is material, we will notify active users by email or through the Service. Continued use of the Service after a change takes effect means you accept the updated Terms.

10. Governing law

These Terms are governed by the laws of the Republic of South Africa, and any dispute arising from them will be subject to the exclusive jurisdiction of the South African courts.

11. Contact

Questions about these Terms? Email hello@waypointafrica.com.